About these terms

These terms apply to your use of corelineautomations.com and to any automation or AI work you engage CoreLine Automations to deliver. CoreLine Automations is a studio founded by Okwor Chibuike and operating from Lagos, Nigeria.

By browsing this site, sending us a request, or accepting a proposal from us, you agree to what is set out here. Where a signed proposal, statement of work, or service agreement says something different, that document takes priority over this page for that engagement.

The services we offer

We design and build business automation and AI systems. Typical work includes workflow automation, system and API integration, AI assistants and agents, data and reporting pipelines, and ongoing support or optimization under a retainer.

Anything you read on this website, including pages describing our services and anything said by the AI assistant in the chat widget, is general information. It is not an offer, a binding quote, or professional advice. The exact services for your project are the ones written into your proposal.

Quotes, scope, and how work starts

Prices discussed on a call, over WhatsApp, or in early emails are estimates. They are based on what we know at that moment and they can change once we see the real workflow, the real data, and the systems involved.

Work begins only after the scope, the deliverables, the timeline, and the fee are confirmed in writing and accepted by you, whether by signed proposal or by clear written agreement over email. Anything outside that agreed scope is a change request. We will quote the extra cost and any effect on the timeline in writing, and we will only proceed once you approve it.

Payment terms

The fee, the currency, and the payment schedule for your project are stated in your proposal or invoice. Project work normally involves a deposit before the build starts, with the balance due on delivery or at agreed milestones. Retainers are billed for each period in advance. If a different arrangement suits your business, agree it with us in writing before work begins.

Invoices are payable by the due date shown on them. If an invoice is overdue we may pause delivery, pause support, or withhold handover of remaining work until the account is settled. Fees already paid for work completed are not refundable, though we will always talk through a genuine problem with you first and try to put it right. Any taxes or bank charges that apply to a payment are handled as stated in the proposal.

What we need from you

Automation work depends on access and information. To deliver on time we need timely access to the accounts and tools involved or to suitable test accounts, accurate descriptions of the processes we are automating, a named point of contact who can make decisions, and reasonably prompt feedback at review points.

You confirm that you have the right to give us access to those systems and to any data you share with us, and that doing so does not breach your own obligations to anyone else. Where delays in access, information, or feedback push a project back, the timeline moves accordingly and we are not responsible for the delay.

Platform costs and services we do not control

The systems we build usually run on platforms owned by other companies, such as Make.com, n8n, OpenAI, Airtable, and similar tools, plus whatever apps you already use. Subscriptions, usage fees, API credits, and any upgrades on those platforms are billed by those providers and remain your responsibility. Our fee covers our design, build, and support work, not the running cost of the tools underneath it.

Those providers control their own pricing, rate limits, uptime, and feature decisions. We are not responsible for outages, price changes, deprecated features, policy changes, or account suspensions on their side. If a provider changes something in a way that breaks a delivered system, we will tell you what happened and quote the remedial work, unless your support retainer already covers it. Your use of each platform is also governed by that provider and its own terms.

Intellectual property and ownership

Once you have paid in full for an engagement, you own the systems we built specifically for you: the scenarios, workflows, integrations, prompts, scripts, and documentation created for your project. They normally live in your own platform accounts, so they stay under your control.

We keep ownership of our own methods, templates, reusable modules, internal tooling, and general know how, whether they existed before your project or were developed for general use across our work. Nothing in an engagement stops us from using that general expertise for other clients. Where any of it is embedded in what we deliver to you, you get a perpetual license to use it as part of your system.

The content of this website, including the text, layout, design, and case study write ups, belongs to us. Please do not copy or republish it without written permission.

Confidentiality and portfolio use

Each side keeps the other side confidential information private and uses it only for the engagement. That covers your data, your processes, your credentials, and anything commercially sensitive we see while doing the work.

We may describe an engagement in our portfolio in general terms, such as the type of workflow automated and the outcome. We will not publish your confidential data. If you would prefer that we do not name your business, tell us in writing and we will keep the reference anonymous.

What we promise and what we do not

We build with reasonable skill and care, we test before handover, and we hand over documentation so your team can run the system. Where your proposal includes a support window after delivery, we fix defects reported inside that window at no extra cost, and the length and scope of that window are stated in the proposal.

We do not guarantee specific business results such as revenue, lead volume, or a fixed number of hours saved, because those depend on factors outside a delivered system. We also do not guarantee that any system will run without interruption, since it depends on services owned by others. Features that use AI produce output that can be incomplete or wrong, so a person should review AI output before it is relied on for decisions that matter.

Limitation of liability

To the fullest extent allowed by Nigerian law, we are not liable for indirect, incidental, special, or consequential loss, nor for loss of profit, loss of revenue, loss of anticipated savings, loss or corruption of data, or business interruption, arising from the website, an engagement, or any system we deliver.

Our total liability for all claims connected with an engagement is limited to the total fees you actually paid us for that engagement. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

Ending an engagement

Either side may end an engagement by written notice. If you end a project early, you pay for the work completed up to that point, and we hand over the deliverables covered by what has been paid. Retainers may be ended by written notice with effect from the end of the current billing period. We may end an engagement if invoices stay unpaid, if we are asked to do something unlawful, or if working together has clearly broken down. Terms that are meant to survive, such as confidentiality, ownership, and limitation of liability, continue after an engagement ends.

Acceptable use of this website

Please use this site normally and lawfully. Do not attempt to break into it, overload it, scrape it at volume, introduce malicious code, misuse the contact form, or abuse the AI assistant, including attempts to manipulate it into behavior it is not intended for. We may restrict or block access where the site is being misused. We may also change, suspend, or remove parts of the site at any time.

Privacy

Personal data you send through this site is handled as described in our Privacy Policy, which explains what we collect, which providers process it, and how to have it removed.

Changes to these terms

We may update these terms as our services evolve. The date at the top of this page shows when it was last revised. The version in force for your project is the one that applied when your proposal was accepted, unless we agree otherwise in writing.

Governing law

These terms and any engagement with us are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over any dispute. If a disagreement comes up, we ask that you contact us first so we can try to resolve it directly and in good faith before anything formal begins.